Terms of service

Terms of Service

Last Updated: September 11, 2026

Welcome to Carbide Express.

These Terms of Service ("Terms", "Terms of Service") govern your access to and use of the Carbide Express website and the purchase of products and services through our website.

Carbide Express is based in Rajkot, Gujarat, India, and provides industrial tooling products including carbide inserts, cutting tools, VMC tooling, pull studs, clamping kits, and related products.

By accessing our website, creating an account, placing an order, or purchasing products from us, you agree to be bound by these Terms of Service. If you do not agree with these Terms, please do not use our website or Services.

1. About Carbide Express

Carbide Express operates an online platform for the sale and distribution of industrial tooling and related products.

Our products may be used by:

  • CNC machining companies

  • VMC operators

  • Manufacturing units

  • Engineering industries

  • Tool rooms

  • Job-work units

  • Industrial procurement teams

  • Dealers and distributors

  • Individual customers

Product suitability may vary depending on the machine, material, application, cutting parameters, tooling setup, and operating conditions.

2. Eligibility to Use Our Website

By using our website, you confirm that:

  • You are legally capable of entering into a binding agreement under applicable law.

  • The information you provide to us is accurate and complete.

  • You will use the website only for lawful purposes.

  • You will not misuse, disrupt, or attempt to interfere with the operation or security of our website.

If you are purchasing on behalf of a company or organization, you represent that you have the authority to place the order on its behalf.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, dimensions, grades, coatings, and other product information displayed on our website are accurate.

However:

  • Product images may differ slightly from the actual product.

  • Packaging may change without prior notice.

  • Manufacturer packaging, labels, or design may change.

  • Specifications may be updated by manufacturers.

  • Availability may change without notice.

  • Product appearance may vary from photographs shown on the website.

Where a product specification is critical to your application, we recommend confirming the specification with our team before placing an order.

4. Industrial Tooling and Application Responsibility

Industrial cutting tools and carbide products are application-specific.

Product performance may depend on factors including:

  • Workpiece material

  • Machine condition

  • Machine rigidity

  • Cutting speed

  • Feed rate

  • Depth of cut

  • Coolant conditions

  • Tool holder and setup

  • Workholding

  • Tool geometry

  • Insert grade or coating

  • Operator settings

Carbide Express may provide general product information or recommendations based on information provided by the customer. However, the customer remains responsible for verifying that the selected product and machining parameters are appropriate for their specific application.

Carbide Express does not guarantee a particular machining result, tool life, surface finish, productivity level, or cost per component unless expressly agreed in writing.

5. Pricing

All prices displayed on our website are subject to change without prior notice.

Prices may be displayed with or without applicable taxes, depending on how they are presented on the website.

Applicable GST, shipping charges, handling charges, or other charges may be added during checkout where applicable.

In the event of an obvious pricing error, Carbide Express reserves the right to correct the price and, where appropriate, cancel the affected order and refund any amount already paid.

6. Product Availability

All products are subject to availability.

A product displayed on our website may become unavailable due to:

  • Inventory changes

  • Supplier availability

  • Manufacturing delays

  • Stock discrepancies

  • Discontinuation

  • Other circumstances beyond our reasonable control

If an ordered product becomes unavailable, we may contact you to discuss an alternative product, revised delivery timeline, or refund, as applicable.

7. Orders

When you place an order through our website, you are making a request to purchase the selected products.

An order is considered accepted when Carbide Express confirms the order or otherwise begins processing it.

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases involving:

  • Incorrect pricing

  • Product unavailability

  • Incorrect product information

  • Suspected fraudulent activity

  • Payment issues

  • Incorrect customer information

  • Shipping restrictions

  • Duplicate or accidental orders

  • Other circumstances that prevent us from fulfilling the order

If an order is cancelled after payment has been received, an applicable refund will be processed.

8. Order Information

You are responsible for ensuring that the information provided when placing an order is accurate.

This includes:

  • Name

  • Company name

  • Billing address

  • Shipping address

  • Mobile number

  • Email address

  • GSTIN, where applicable

  • Product code

  • Quantity

  • Other required information

Carbide Express is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete information provided by the customer.

9. Payments

Payments may be processed through third-party payment service providers.

By submitting payment information, you authorize the applicable payment provider to process the transaction according to its terms and policies.

Carbide Express may receive payment confirmation and transaction-related information necessary to process your order.

We are not responsible for temporary failures, delays, or errors caused by third-party payment providers.

10. Shipping and Delivery

We arrange shipping through applicable courier, logistics, or transportation partners.

Delivery timelines displayed on the website or communicated by our team are estimates and may be affected by:

  • Courier delays

  • Weather

  • Transportation disruptions

  • Public holidays

  • Incorrect delivery information

  • Remote delivery locations

  • Regulatory requirements

  • Unforeseen circumstances

  • Other events beyond our reasonable control

Once an order has been handed over to the shipping provider, delivery is subject to the carrier's operations and policies.

Customers should ensure that someone is available to receive the shipment at the provided delivery address.

11. Inspection of Products

Customers should inspect products and packaging promptly after delivery.

If you receive:

  • A damaged product

  • A wrong product

  • A missing product

  • A product with an apparent manufacturing defect

please contact Carbide Express within the time period specified in our Return & Refund Policy.

Photographs, videos, packaging information, product codes, and other evidence may be requested to investigate the issue.

12. Returns and Refunds

Returns, replacements, cancellations, and refunds are governed by our Return & Refund Policy.

Certain industrial tooling products may not be eligible for return, particularly products that have been used, modified, damaged, or specially procured.

Please review the Return & Refund Policy before placing an order.

13. Quotations and Bulk Orders

For bulk, industrial, or special procurement requirements, Carbide Express may provide quotations separately from the prices displayed on the website.

A quotation may include specific:

  • Product specifications

  • Quantities

  • Pricing

  • Taxes

  • Shipping charges

  • Delivery timelines

  • Payment terms

  • Validity period

A quotation does not constitute a confirmed order until accepted by Carbide Express and any required payment or confirmation has been received.

14. Special and Customized Orders

Products sourced specifically for a customer, special-order products, customized products, or non-standard requirements may be subject to special terms.

Return, cancellation, and refund conditions for such products may differ from standard products.

Any applicable special conditions will be communicated before the order is confirmed where reasonably possible.

15. Account Responsibility

If you create an account on our website, you are responsible for maintaining the confidentiality of your account information and password.

You should notify us promptly if you believe that your account has been accessed without authorization.

Carbide Express is not responsible for losses resulting from unauthorized use of an account caused by the customer's failure to protect their account credentials.

16. Prohibited Activities

You agree not to:

  • Use our website for unlawful purposes.

  • Attempt to gain unauthorized access to our website or systems.

  • Interfere with website security or functionality.

  • Introduce malicious software, viruses, or harmful code.

  • Copy or reproduce website content without permission.

  • Scrape or systematically collect website data without authorization.

  • Use our website to conduct fraudulent transactions.

  • Provide false or misleading information.

  • Attempt to interfere with another customer's use of the website.

We reserve the right to suspend or restrict access where we reasonably believe these Terms have been violated.

17. Intellectual Property

All content on the Carbide Express website, including:

  • Logos

  • Brand names

  • Product images created or owned by Carbide Express

  • Graphics

  • Website design

  • Text

  • Product descriptions

  • Videos

  • Marketing materials

  • Software and website elements

is owned by or licensed to Carbide Express or its respective rights holders and may be protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, publish, sell, or commercially exploit our proprietary content without our prior written permission.

Product names and trademarks belonging to third-party manufacturers remain the property of their respective owners.

18. Third-Party Brands and Products

Carbide Express may sell or reference products manufactured by third-party companies.

References to third-party brands, trademarks, manufacturers, or product names are provided for product identification and compatibility purposes.

Carbide Express does not claim ownership of third-party trademarks unless expressly stated.

Third-party products may also be subject to the manufacturer's own warranties, specifications, and terms.

19. Third-Party Services and Links

Our website may use or link to third-party services, including payment providers, shipping providers, analytics services, social media platforms, and other external services.

These services are operated independently and may have their own terms and privacy policies.

Carbide Express is not responsible for the content, availability, security, or practices of third-party websites or services.

20. Website Availability

We make reasonable efforts to keep our website available and functioning properly.

However, we do not guarantee that the website will always be:

  • Available

  • Error-free

  • Secure

  • Free from interruptions

  • Free from technical issues

We may temporarily suspend or modify the website for maintenance, updates, security reasons, or other operational requirements.

21. Disclaimer of Warranties

To the extent permitted by applicable law, Carbide Express provides its website and Services on an "as available" basis.

We do not guarantee that:

  • The website will always operate without interruption.

  • All website information will always be completely accurate or current.

  • Products will be suitable for every application.

  • Products will achieve a specific tool life or machining performance.

  • Website content will be free from errors.

Nothing in these Terms is intended to exclude any consumer or other legal rights that cannot legally be excluded under applicable law.

22. Limitation of Liability

To the maximum extent permitted by applicable law, Carbide Express will not be responsible for indirect, incidental, special, consequential, or business losses arising from the use of our website, products, or Services, including losses resulting from:

  • Production downtime

  • Loss of profits

  • Loss of business

  • Loss of data

  • Incorrect product selection

  • Improper product use

  • Incorrect machining parameters

  • Machine setup or operating conditions

  • Delays caused by third-party shipping or service providers

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

23. Indemnification

You agree to indemnify and hold Carbide Express, its owners, employees, representatives, and service providers harmless from claims, losses, liabilities, damages, and expenses arising from:

  • Your violation of these Terms

  • Your misuse of our website

  • Your violation of applicable laws

  • Your unauthorized use of our content

  • Your misuse of products

  • Information you provide that is false, misleading, or unauthorized

This provision applies to the extent permitted by applicable law.

24. Force Majeure

Carbide Express will not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control.

Such circumstances may include:

  • Natural disasters

  • Fire

  • Flood

  • War

  • Riots

  • Government restrictions

  • Strikes

  • Transportation disruptions

  • Supplier failures

  • Internet or infrastructure failures

  • Pandemics or public health emergencies

  • Other events beyond our reasonable control

Where reasonably possible, we will communicate material delays and take reasonable steps to resume performance.

25. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable in India.

Any disputes arising in connection with these Terms or the use of our website or Services shall be subject to the jurisdiction of the appropriate courts in Rajkot, Gujarat, India, subject to applicable law.

26. Changes to These Terms

Carbide Express may modify these Terms of Service from time to time.

Updated Terms will be published on our website with a revised "Last Updated" date.

Your continued use of our website after changes are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

27. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable, and the remaining provisions will continue to apply.

28. Entire Agreement

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies published on our website, constitute the terms governing your use of Carbide Express Services and purchases made through our website, subject to applicable law.

29. Contact Us

If you have questions about these Terms of Service, please contact us:

Carbide Express
Rajkot, Gujarat, India

Email: carbideexpressstore@gmail.com
Phone / WhatsApp: +91 9925780669
Website: https://carbideexpress.com/

Carbide Express
Industrial Tooling. Delivered Express.