Shipping policy

Shipping Policy

Last Updated: September 11, 2026

At Carbide Express, we understand that timely delivery is important for CNC machining, VMC operations, manufacturing units, tool rooms, and other industrial customers.

We aim to process and dispatch orders as quickly as possible while ensuring that products are properly packed and protected during transportation.

1. Shipping Coverage

Carbide Express currently ships products across India.

We may also consider shipping to other locations depending on product availability, logistics arrangements, and applicable laws and regulations.

If a particular location is not serviceable, we will inform the customer where reasonably possible.

2. Order Processing Time

Orders are generally processed after payment confirmation and successful order verification.

Most in-stock orders are intended to be dispatched within 1–2 business days.

Processing may take longer for:

Bulk orders
Special-order products
Products that are temporarily out of stock
Orders requiring additional verification
Orders placed during holidays or peak periods
Products sourced specifically for a customer

If there is a significant delay in processing your order, we will try to contact you using the information provided with your order.

3. Delivery Time

After dispatch, delivery time depends on the destination, shipping method, courier partner, and other logistical factors.

Typical delivery timelines may be approximately:

Major cities: 2–5 business days
Other locations: 3–7 business days
Remote locations: 5–10 business days or longer

These are estimated delivery times only and are not guaranteed.

Delivery may take longer due to circumstances beyond our reasonable control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or communicated to the customer before order confirmation.

Shipping charges may vary depending on:

Delivery location
Order weight
Package dimensions
Shipping method
Courier service
Order value
Special delivery requirements

Any applicable shipping charges will be payable by the customer unless otherwise stated.

5. Free Shipping

Where Carbide Express offers free shipping on eligible orders, the applicable free-shipping terms will be displayed on the website or communicated as part of the relevant offer.

Free shipping may be subject to:

Minimum order value
Specific products
Specific locations
Promotional periods
Other conditions mentioned at the time of the offer

6. Order Tracking

Where tracking information is available, we may provide the customer with a tracking number or tracking link after the order has been dispatched.

Customers can use the tracking information to monitor shipment progress.

Tracking updates are provided by the applicable courier or logistics provider and may not always update immediately.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please carefully check:

Name
Company name
Building/Shop/Unit number
Street/Area
City
State
PIN code
Mobile number

Carbide Express is not responsible for delivery delays, failed deliveries, additional shipping charges, or returned shipments caused by incorrect or incomplete delivery information provided by the customer.

8. Delivery Attempts

Courier partners may make one or more delivery attempts depending on their operating procedures.

If delivery cannot be completed because:

The recipient is unavailable
The address is incorrect
The customer refuses delivery
The courier cannot contact the recipient
The location is inaccessible

the shipment may be returned to Carbide Express.

Additional shipping charges may apply if the customer requests re-dispatch of a returned shipment.

9. Damaged Packages

Customers should inspect the package when it is delivered.

If the package appears visibly damaged, customers should, where possible:

Take photographs of the package before opening it.
Record an unboxing video.
Open the package carefully and inspect the product.
Contact Carbide Express within 48 hours of delivery if the product is damaged.

Please provide the order number along with photographs or videos showing the damage.

We will review the matter and determine the appropriate resolution.

10. Wrong or Missing Products

If you receive:

A wrong product
An incorrect quantity
A missing product
A product different from the product ordered

please contact us within 48 hours of delivery.

Please provide your order number and clear photographs of the products and packaging.

After verification, Carbide Express may arrange a replacement, refund, or other appropriate resolution in accordance with our Return & Refund Policy.

11. Delayed Shipments

Delivery dates provided by Carbide Express or our courier partners are estimates.

Shipments may be delayed because of:

Weather conditions
Transportation disruptions
Courier delays
Public holidays
Strikes
Natural disasters
Government restrictions
Incorrect address information
Remote delivery locations
Operational issues
Other circumstances beyond our reasonable control

Carbide Express will make reasonable efforts to assist customers in tracking delayed shipments but cannot guarantee delivery dates controlled by third-party logistics providers.

12. Undelivered or Returned Shipments

If a shipment is returned to Carbide Express because of:

Incorrect address
Incomplete address
Customer unavailable
Customer refusal
Failure to accept delivery
Non-payment of applicable charges
Other circumstances attributable to the customer

we may contact the customer to arrange re-shipment.

Additional shipping charges may apply for re-shipping.

13. Bulk and Industrial Orders

For bulk orders, industrial procurement orders, or special requirements, delivery timelines may differ from standard website orders.

Before confirming such orders, Carbide Express may provide an estimated dispatch and delivery timeline based on:

Quantity
Product availability
Supplier lead time
Packaging requirements
Destination
Shipping method

The agreed timeline for such orders may be communicated separately.

14. Special-Order Products

Products that are not regularly stocked and are sourced specifically for a customer may require additional processing time.

Estimated delivery timelines for special-order products will be communicated where reasonably possible before order confirmation.

Special-order products may also be subject to different cancellation and return conditions. Please refer to our Return & Refund Policy.

15. Shipping Restrictions

Certain products may be subject to shipping restrictions based on:

Product characteristics
Destination
Transportation regulations
Applicable laws
Courier restrictions

If an order cannot be shipped to the requested destination, Carbide Express may contact the customer to discuss an alternative shipping arrangement or applicable refund.

16. Taxes and Duties

For deliveries within India, applicable GST and other applicable charges will be handled according to the order and applicable law.

For any shipment outside India, if offered, the customer may be responsible for applicable customs duties, import taxes, local taxes, or other charges imposed by the destination country.

Such charges are generally outside the control of Carbide Express.

17. Shipping and Returns

Shipping-related issues involving damaged, incorrect, defective, or missing products are handled according to our Return & Refund Policy.

Customers should not return products without first contacting Carbide Express and receiving return instructions.

18. Contact Us

If you have questions about shipping, delivery, or your order, please contact us:

Carbide Express
Rajkot, Gujarat, India

Email: carbideexpressstore@gmail.com
Phone / WhatsApp: +91 9925780669
Website: https://carbideexpress.com/

For order-related enquiries, please provide your order number so that we can assist you more quickly.

Carbide Express
Industrial Tooling. Delivered Express.