Refund policy

Return & Refund Policy

Last Updated: September 11, 2026

At Carbide Express, we are committed to providing quality industrial tooling and carbide products to our customers. We carefully inspect and pack products before dispatch.

This Return & Refund Policy explains when products purchased from our website may be returned, replaced, or refunded.

By placing an order with Carbide Express, you agree to the terms of this policy.

1. Eligibility for Returns

A product may be eligible for return or replacement if:

  • The product received is damaged during transit.

  • The product received is defective or has a manufacturing defect.

  • The wrong product or incorrect specification was supplied by Carbide Express.

  • The product received does not match the product ordered due to an error on our part.

  • The product is missing from the shipment.

Any return or replacement request must be reported to us within 48 hours of delivery.

Returns requested after this period may not be accepted unless otherwise approved by Carbide Express.

2. Products That Cannot Be Returned

Due to the nature of industrial tooling products, certain products may not be eligible for return once they have been used, modified, or damaged after delivery.

Returns may not be accepted for:

  • Used carbide inserts or cutting tools

  • Products showing signs of machining or use

  • Products that have been altered, modified, ground, coated, or otherwise processed

  • Products damaged due to improper use or handling

  • Products damaged due to incorrect application or operating conditions

  • Products without their original packaging, where applicable

  • Products purchased as special-order or customized items

  • Products returned without prior approval from Carbide Express

  • Products damaged after delivery due to customer handling

We strongly recommend confirming the correct product code, geometry, grade, size, and application before placing an order.

3. Damaged Products

If your package arrives damaged, please inspect the shipment as soon as possible.

If the product or packaging appears damaged:

  1. Take clear photographs of the package and product.

  2. Record an unboxing video whenever possible.

  3. Contact Carbide Express within 48 hours of delivery.

  4. Provide your order number and photographs/videos of the damage.

We will review the claim and determine whether a replacement, refund, or other appropriate resolution is applicable.

4. Wrong Product Received

If you receive a product different from the product ordered, please contact us within 48 hours of delivery.

Please provide:

  • Order number

  • Product received

  • Product ordered

  • Clear photographs of the product and packaging

If the error is confirmed to be from Carbide Express, we may arrange a replacement or provide another appropriate resolution.

The incorrect product should not be used before contacting us.

5. Defective Products

If you believe that a product has a manufacturing defect, contact us as soon as possible.

Our team may request:

  • Order number

  • Product code

  • Photographs/videos

  • Batch or identification information, where available

  • Details of the application in which the product was used

  • Description of the issue

We may inspect the product or request that it be returned for evaluation.

A replacement or refund will be considered only after the product has been reviewed and the issue is determined to be eligible under this policy.

Normal wear and tear, incorrect application, incorrect cutting parameters, misuse, or damage caused during machining will generally not be considered a manufacturing defect.

6. Return Authorization

Please do not ship any product back to us without contacting Carbide Express first.

All returns require prior approval from our team.

Once your return request is approved, we will provide instructions regarding:

  • Return address

  • Packaging requirements

  • Shipping arrangements

  • Required documents

  • Other applicable return instructions

Products sent without prior authorization may not be accepted.

7. Return Shipping

If the error is ours

If Carbide Express supplied the wrong product or the product was damaged or defective due to an issue attributable to us, we may arrange or reimburse reasonable return shipping costs, subject to our approval.

If the return is requested for another reason

If a return is approved for a reason that is not attributable to Carbide Express, the customer may be responsible for applicable return shipping and other associated costs.

8. Refunds

If a refund is approved, the refund will generally be processed after:

  • The returned product is received, where applicable; and

  • The product has been inspected; and

  • The return is confirmed to meet the requirements of this policy.

Approved refunds will generally be made to the original payment method used for the purchase, subject to the capabilities and processing timelines of the relevant payment provider.

The time taken for the refund to appear in your account may vary depending on your bank or payment service provider.

9. Replacement

Where applicable, Carbide Express may offer a replacement instead of a refund.

Replacement availability will depend on:

  • Product availability

  • Nature of the issue

  • Product condition

  • Inspection results

If the exact product is unavailable, we may contact you to discuss an alternative resolution.

10. Order Cancellation

Orders may be cancelled before dispatch, subject to the status of the order and whether processing or fulfillment has already started.

Once an order has been dispatched, cancellation may no longer be possible and the request may be treated according to the applicable return provisions of this policy.

For cancellation requests, please contact us as soon as possible with your order number.

11. Incorrect Product Selection

Carbide tooling is application-specific, and selecting the wrong insert, grade, geometry, size, or tooling component may affect machining performance.

Customers are responsible for confirming product specifications before placing an order.

If you are unsure which product is suitable for your application, we recommend contacting Carbide Express before purchasing.

A product that is correctly supplied according to the customer's order may not be eligible for return solely because it is unsuitable for the customer's application or because the customer ordered the incorrect specification.

12. Bulk and Special Orders

Bulk orders, special procurement orders, customized products, and products sourced specifically according to customer requirements may be subject to different return or cancellation conditions.

Such conditions may be communicated to the customer before the order is confirmed.

13. Refund Exclusions

We may reject a return or refund request where:

  • The product has been used.

  • The product has been damaged by the customer.

  • The product has been modified or altered.

  • The return request is made outside the applicable return period.

  • The product does not match the product originally supplied by Carbide Express.

  • The product was purchased as a special-order or customized item and is not eligible for return.

  • The customer cannot provide sufficient information to verify the order or issue.

  • The return was not authorized by Carbide Express.

14. How to Request a Return or Refund

To request a return, replacement, or refund, contact us with:

  • Full name

  • Order number

  • Product name/code

  • Date of delivery

  • Reason for the request

  • Clear photographs/videos where applicable

Contact Details

Carbide Express
Rajkot, Gujarat, India

Email: carbideexpressstore@gmail.com
Phone / WhatsApp: +91 9925780669

Please mention "Return / Refund Request" in the subject or message when contacting us.

15. Policy Changes

Carbide Express may update this Return & Refund Policy from time to time to reflect changes in our business practices, products, services, or applicable legal requirements.

The updated policy will be published on our website with a revised "Last Updated" date.

16. Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

Carbide Express
Rajkot, Gujarat, India

Email: carbideexpressstore@gmail.com
Phone / WhatsApp: +91 9925780669
Website: https://carbideexpress.com/

Carbide Express
Industrial Tooling. Delivered Express.